SHIPPING POLICY

Last updated: 2022-07-11

1. Introduction

Welcome to Witap Tapnology Sdn Bhd (“Company”, “we”, “our”, “us”)!

Witap ("we" and "us") is the operator of https://www.witap.me and https://witap.id ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

Shipping Costs
Shipping costs are calculated during checkout based on the shipment mode and the destination of the items in the order. Payment for shipping will be collected with the purchase where applicable. This price will be the final price for the shipping cost to the customer if applicable. There are instances where shipping cost is not applied.
 
Dispatch Time
Orders are usually dispatched within 7 to 14 days of payment of the order. Our production house operates on Monday - Friday during standard business hours, except on national holidays at which time the office will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
 
Change Of Delivery Address
For a change of delivery address requests, we are able to change the address at any time before the order has been dispatched. You can login to your account and contact our support to update this.
 
Items Out Of Stock
If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they are available.
 
Delivery Time Exceeded
If the delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
 
Parcels Damaged In Transit
If you find your parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact our customer service with the next steps.
 
Duties & Taxes
Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the Website
 
Import Duties & Taxes
Import duties and taxes for international shipments may be liable to be paid upon arrival in the destination country. This varies by country, and WiTap encourage you to be aware of these potential costs before placing an order. If you refuse to pay duties and taxes upon arrival at your destination country, the goods will be returned to WiTap at the customer's expense, and the customer will not receive a refund for the value of goods paid.
 
Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
 
Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
 
Customer Service
For all customer service enquiries, please email us at [email protected]